Conditions of purchase | Señor Cool
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Conditions of purchase


The present document contains the General Terms and Conditions (hereinafter “Conditions”) that regulate the use of this website and the contract that binds us—you (Client) and us (SEÑOR COOL). These Conditions establish the rights and obligations of all the users and those of SEÑOR COOL in relation to the products and services that we offer on this website.

We request that you carefully read the present Conditions and our Privacy Policy before placing an order and authorizing payment. By using this website or placing an order through same, you consent to being bound by these Conditions and by our Privacy Policy; therefore, if you are not in agreement with them, you should not place any order.

These Conditions may be modified; therefore, you should read them before placing each order.

Should you have any questions, you can contact SEÑOR COOL by email at “” and by telephone on: +34 910052278.


The present Conditions are the only conditions applicable to the use of this website. These Conditions are as important for you as for us, as they protect your rights as the Client and our rights as SEÑOR COOL.

You declare that, when placing your order, you have read and you accept, without reservation, all of the present Conditions.

A).- You may only make use of the website to place legally valid orders.

B).- You may not place any speculative, false or fraudulent order. If we have reasonable motive to believe that you have placed an order of this nature, we will be authorized to cancel it.

C).- You also commit to providing us with your correct email address, postal address and/or other contact information, and you consent to allowing us to make use of this information to contact you if necessary (see our Privacy Policy in the “Legal Notice”).

D).- If you do not provide us with all the information that we need, we will not be able to process your order.

A series of minimum technical requirements is established to be able to access the service you have contracted.

You must have a computer with a modem connection, cable, ADSL or an analog system device, and hire a service for access and connection to same, in order to browse the website.

SEÑOR COOL establishes the commonly accepted security measures in accordance with the market standards to guarantee secure access to the information managed through the website. Nevertheless, we will not be able to guarantee this security when you connect through computer systems that are not under your exclusive control, for example, the use of computers in cyber cafés, universities, hotels, etc.

When placing an order through this website, you guarantee that you are at least 18 years of age and that you have the legal capacity to enter into binding contracts. There is the possibility of contracting in name and representation of a third party, as long as this person is legally authorized to act.


The articles offered through this website can be available worldwide.


The present information and the details contained on this website do not constitute an offer of sale, but rather an invitation to do business. There will not be any contract between the Client and SEÑOR COOL in relation to any product until your order has been expressly accepted by SEÑOR COOL.

To place an order, you must follow the online purchase procedure and click on "PROCEED TO PAYMENT". After this, you will receive an email confirming receipt of your order (the "Order Confirmation"). Note that this does not mean that your order has been accepted, as it constitutes an offer that you make to us to purchase one or more products. All orders are subject to our acceptance and we will inform you of such an acceptance by sending you an email in which we will confirm that order is being sent (the “Shipping Confirmation”). The contract between us for the purchase of a product will be formalized only when we send you the “Shipping Confirmation”.

Only those products listed in the “Shipping Confirmation” will be considered part of the Contract. We will not be obligated to supply any other product that could have been part of an order until we confirm delivery of the same in an independent “Shipping Confirmation”.

SEÑOR COOL will archive the electronic document formalizing the purchase contract once the process is complete and we have confirmed delivery of same. Additionally, the aforementioned electronic document will be accessible through the Portal.


All product orders are subject to their availability and, in this sense, if there are difficulties regarding their supply, or if there are no articles in stock, we will refund any amount you have paid.


SEÑOR COOL reserves the right to remove any product from this website at any time and/or remove or modify any material or content on same.

Although we will always do everything possible to process all the orders, there may be exceptional circumstances that force us to reject the processing of an order after having sent the “Order Confirmation”, and we reserve the right to do so at any time, at our sole discretion.

SEÑOR COOL will not be liable to the Client or to any third party for having removed any product from this website, regardless of whether said product has been sold or not, for removing or modifying any material or content on the website, or for refusing a process an order once we have sent the “Order Confirmation”.


Given that the articles are manufactured to order and are customized, the Client will not have the right to cancel a purchase.


Notwithstanding the provisions of Clause 5 above and unless extraordinary circumstances arise, we will attempt to send the order of the products listed in the “Shipping Confirmation” before the delivery date in the “Shipping Confirmation” or, if no delivery date is specified, in a term of 15 days from the date of the “Shipping Confirmation”.[1] The delay can be due to the following reasons: (i) Specialized articles and (ii) Unforeseen circumstances.

If for any reason we cannot meet the delivery date, we will inform you of this circumstance and we will give you the option of proceeding with the purchase establishing a new delivery date or cancelling the order with a full refund of the price paid.

Note that in any case, deliveries will be from Monday to Friday, and that there will be no deliveries on official holidays.

For the purpose of the present Conditions, it will be understood that delivery has taken place or that the products have been delivered at the moment of signing for the reception of same at the agreed delivery address.


If we cannot carry out the delivery after one attempt and you do not contact SEÑOR COOL to agree on delivery, the articles will be returned to our premises.


The risks of the products will be your responsibility from the moment of delivery. You will acquire the products when we receive full payment of all amounts due in connection therewith, including shipping costs, or at the time of delivery, if this should take place at a later time.


The price of the products or services will be at all times that which is stipulated on our website, except in case of manifest error. Although we try to ensure that all prices listed on the website are accurate, errors may occur. If we discover an error in the price of any of the products or services you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, the order will be canceled and you will receive a full refund of the amount that has been paid.

We will not be under any obligation to supply products at the incorrect lower price (even when we have sent the Order Confirmation) if the error in price is obvious and unmistakable and could have been reasonably recognized by you as the incorrect price.

The prices on the website include VAT, but exclude shipping costs, which will be added to the total amount due as set out in the guide for Shipping Costs.

Prices may change at any time; however, except as previously established, possible changes will not affect orders with respect to those for which we have already sent an Order Confirmation.

Once you have made your purchase, all the articles you want to buy will have been added to “YOUR SHOPPING CART” and the next step will be to process the order and make payment.

To do this:

1.-Click on the basket button for the purchase at the top of the page.

2.-Click on the “VIEW CART” button.

3.-Click on the "CHECKOUT" button.

4.-Fill out or confirm the contact information, your order information, the address to which you want the order sent and the billing address.

5.-Enter your credit card data information.


You can make the payment with Visa, MasterCard, or PayPal. In any case, SEÑOR COOL will have the Client’s banking information, being liable for its handling and storage as well as for its encryption for third parties involved in the purchase procedure.

When you click on "AUTHORIZE PAYMENT" you are confirming that the credit card is yours.

Credit cards will be subject to verification and authorization on the part of the issuing entity of same, but if said entity does not authorize the payment, we are not liable for any delay or failure of delivery and we will not be able to formalize any Contract with you.


In accordance with the regulations in force, all purchases made through the website will be subject to Value Added Tax (VAT) whenever applicable.


Legal right to cancel the purchase.

- Exchanging products: If you want to withdraw from the purchase Contract within the term indicated in clause 7 above, you can return the merchandise a SEÑOR COOL. You must deliver the merchandise in the same packaging in which you received it, following the instructions you will find in the returns section on our website.

In order to manage recollection of the merchandise at your address, you must contact SEÑOR COOL by email at “” and on telephone: +34910052278.

Neither option implies any additional cost to you. You will be liable for the cost of returning the products. Please note that if you decide to return the articles with postage due, we will be authorized to charge you the expenses we may incur.

Please return the article using or including its original packaging as well as any accompanying instructions, documentation and packaging. After examining the article, we will inform you if you have the right to a refund of the amounts paid. The refund will be carried out as soon as possible and, in any case, within the term of 30 calendar days from the date on which you notified us of your intention to withdraw. The refund will be carried out using the same payment method used to pay for the purchase.

There will be no exchange or return for those products which are not in the same conditions in which you received them, or which have been used beyond the mere opening of the product.

- Returns for defective products:

In cases where you believe that at the time of delivery the product does not comply with the terms of the contract, you should immediately contact SEÑOR COOL via our contact form with details of the product as well as the damage, or by calling our Customer Service department, where we will indicate how to proceed.

The product ca be returned to the address which will be provided to you once you declare to SEÑOR COOL your desire to return the defective product. We will carefully examine the returned product and notify you by email within a reasonable period of time if we decide to proceed with its return or substitution, where appropriate. The return or substitution of the article will be carried out as soon as possible and, in any case, within 30 calendar days following the date on which we send you an email confirming that the return or substitution will proceed.

The amounts paid for those products that are returned because of some imperfection or defect, when such actually exists, will be refunded in full, including shipping costs incurred to deliver the item to you. The refund will be carried out using the same payment method used to pay for the purchase.

Notwithstanding the rights recognized by the legislation in force.


Our liability in relation to any product acquired from our website will be limited strictly to the purchase price of said product. Nothing in the present Conditions excludes nor limits in any way our liability due to negligence or fraudulent misrepresentation.

Notwithstanding the provisions in the previous paragraph inasmuch as the Law permits, and unless otherwise specified in the present Conditions, we will accept no liability for indirect damages caused as a secondary effect of the main losses or damages due to any cause, and be they due to civil wrong (including negligence), breach of contract or other, including if they could have been foreseen, including but not limited to the following:

A.-Loss of income or sales

B.-Loss of business

C.- Loss of profit or loss of contracts

D.- Loss of projected savings

E.- Loss of data

F.- Loss of management time of office hours.

Due to the open nature of this website and the possibility of errors occurring in the storage and transmission of digital information, we do not guarantee the precision and security of the information transmitted or obtained by means of this website unless otherwise expressly established in same.

All product descriptions, information and materials on this website are provided in their current state and with no express, implied or any other guarantee. Wherever possible, to the extent permitted by Law, we exclude all guarantees except those that cannot be legitimately withheld from consumers.

The provisions of the present clause will not affect your rights as recognized by the Law as a consumer, nor to your right to withdraw the Contract.


The Client acknowledges and agrees that all copyright, trademark and other intellectual property rights on material or content provided as part of the website correspond at all times to SEÑOR COOL or whoever grants us license for its use. You may use this material only in the way that is expressly authorized by us or our licensors for use. This does not prevent you from using this website to the extent necessary to copy the information about your order or Contract details.


Applicable laws require that some of the information or communications that we send be in writing. By using this website, you agree that most of these communications with us are electronic. We will contact you by email or provide you with information by posting notices on this website.

For contractual purposes, you agree to this electronic means of communication and acknowledge that all contracts, notices, information and other communications that we send electronically comply with the legal requirements of being in writing. This condition does not affect your rights as recognized by the law.


Notifications that you send us should be made via email. In accordance with the provisions of clause 16, and unless otherwise stipulated, we may send communications either by email or to the postal address provided by you when placing an order.

It will be understood that the notifications have been received and have been properly made at the moment they are posted on our website, 24 hours after an email, or three days after the postmarking of any letter. To prove that the notification has been made, it is sufficient to prove, in the case of a letter, that the address is correct, that it was properly sealed and that it was duly delivered at the post office or in a mailbox and, in the case of an email, that it was sent to the email or mobile phone specified by the receiver.


The Contract between the Client and SEÑOR COOL is binding for both parties and for our respective successors, transferees and assigns. You may not transfer, assign, encumber or otherwise dispose of a Contract or any rights or obligations deriving from it without our prior written consent.

We may transfer, assign, encumber, subcontract or otherwise dispose of a Contract or any rights or obligations deriving from it at any time during the term of the Contract.

To avoid any doubt, said transmissions, assignations, encumbrances or other transfers will not affect your legal rights as a consumer, if any, nor cancel, reduce or in any way limit the express or implied warranties, which we could have granted.


SEÑOR COOL will not be liable for any breach or delay in the fulfillment of any of the obligations we assume under this Contract whose cause is due to events beyond our reasonable control (Force Majeure Event).

A Force Majeure Event will include any act, event, lack of action, omission or accident beyond our reasonable control and will include, but not be limited to, the following:

A.- Strikes, lockouts or other industrial actions.

B.- Civil commotion, riot, invasion, terrorist attack or terrorist threat.

C.- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.

D.- Inability to use trains, ships, aircraft, motor transport or other means of public or private transport.

E.- Inability to use public or private telecommunication systems.

F.- Governmental acts, decrees, legislation, regulations or restrictions.

It is understood that the obligations of SEÑOR COOL to fulfill a Contract will be suspended during the period that the Force Majeure Event continues, and we will have an extension in the deadline to comply with these obligations during such a period.

We will use all reasonable means to end the Force Majeure Event or to find a solution through which we can fulfill our obligations under the Contract despite the Force Majeure Event.


If during the term of the Contract, SEÑOR COOL fails to insist upon strict compliance with any of the obligations assumed under same or of any of the present conditions, or if we fail to exercise any of the rights or actions we are entitled to exercise or bring by virtue of said Contract or these conditions, this fact will not constitute a waiver or limitation in relation to those rights or remedies and will not exonerate the Client from compliance with said obligations.

The waivers we make to demand compliance will not constitute a waiver on our part to demand later compliance.

No waiver on our part of any of the present conditions will take effect unless it is expressly stipulated to be a waiver and is communicated to the Client in writing in accordance with the provisions in the section above on Notifications.


If any of the present Conditions or any provision of a contract are declared invalid, illegal or unenforceable by a competent authority, they will be separate from the remaining terms and conditions, which shall remain valid insofar as the law permits.


The present Conditions and any document expressly referred to in them constitute the entire agreement between the parties in relation to the subject of the contract and supersede any other pact, agreement or earlier promise agreed between you and us verbally or in writing.

The parties acknowledge having consented to entering into the present Contract without having relied on any statement or promise made by the other party or anything that could be inferred from any statement or written in the negotiations made by the two prior to this Contract, except that which is explicitly mentioned in these Conditions.

Neither the Client nor SEÑOR COOL will have recourse against any untrue statement made by the other party, orally or in writing, prior to the date of the Contract (unless said untrue statement was made fraudulently) and the only recourse that the other party will have is for breach of contract in accordance with the provisions of the present Conditions.


The confirmation screen after you enter your information (Client) allows you to confirm and correct it. In the event of discovering that the information is incorrect after you have confirmed it, you must contact SEÑOR COOL by email at “” and by telephone on +34 910052278, to correct the error and so that SEÑOR COOL can issue the order confirmation.


SEÑOR COOL has the right to review and modify the present Conditions at any time.

The Client will be subject to the policies and Conditions in force at the time that each order is placed, unless by law or decision of government agency we must make changes in said policies, Conditions or the Privacy Policy, in which case, the possible changes will also affect your previously placed orders.


The product purchase contracts through our website will be governed by Spanish legislation.

Any dispute arising from or relating to said contracts will be subject to the exclusive jurisdiction of the courts and tribunals of the city of Madrid.

If you are contracting as a consumer, nothing in the present clause will affect the rights as recognized by current legislation.


Your comments and suggestions are welcomed. Please send them by email to “” and by telephone on +34 910052278.